Our policies and procedures

Current written protocols that we follow when delivering our services and responsibilities

This section includes our policies and procedures for providing our services and for the recruitment and employment of staff, our complaints procedure and our records management policy. 

Information on the policies and procedures for conducting Council business is available in the Council Constitution.

Policies and procedures for delivering our services. Some examples are given below:

• Making requests for information (FOIA and EIR)
• Making requests for information (DPA)
• Parking

 For information about departments, diversity and equality, corporate objectives, safeguarding and benefits/terms, view:

• Salaries and pay policies.
• Policies and procedures about the recruitment and employment of staff 

Customer service  

How to make a complaint and our commitment to dealing with complaints. 

Search for services and contacts - procedures and standards for contacting the Council (including complaints, compliments and suggestions) is also available on the departments' and services' own web pages.

Personal data and the Data Protection Act.

Records management policies

Some examples of services' charging regimes and policies:

• Local land charges
• Bulky refuse item collection fees
• Gambling Act 2005 - application fees for premises licences