Housing contacts

Housing and Regeneration Services

For visitors:

Housing Customer Centre
90 Putney Bridge Road
London
SW18 1HR

Reception hours (visitors): 9am to 4.30pm
Office hours: Monday to Friday 8.30am to 5.30pm 

For post:

Housing and Regeneration Services
Wandsworth Council
Town Hall
Wandsworth High Street
London
SW18 2PU

Homelessness Prevention and Solutions team

For enquiries about your housing options, finding private rented housing and applying for homelessness assistance.

Before contacting us, please complete the housing options enquiry form.

To find out about the housing options and assistance available to you:

• Email: homelessprevention@wandsworth.gov.uk 
• Telephone:
  • Monday to Friday 9am to 5pm: 020 8871 6161
  • Out of hours emergency social services: 020 8871 6000 

Allocation team

For enquiries about council tenant re-housing options such as mutual exchanges, seaside and country homes scheme, moving out of the borough and downsizing.

• Email: allocationteam@wandsworth.gov.uk
• Telephone: 020 8871 6161

Housing Initiatives team

• Email: housesales@wandsworth.gov.uk
• Telephone: 020 8871 6161

Housing management: council tenants and leaseholders

• Email: hms@wandsworth.gov.uk

Repairs - area teams

Repairs required inside your property, issues with private gardens, estate parking permits, and all other tenancy matters including dealing with anti-social behaviour and squatters.

Request a repair online

• Central Area: 020 8871 5333
• Eastern Area: 020 8871 7439 
• Southern Area: 020 8871 7288 
• Western Area: 020 8871 5530

If you do not know which area team manages your property, you can check this by looking up your property details.

Get involved - contact your Resident Participation Officer.

Visitor address: 

Housing Customer Centre
90 Putney Bridge Road
London
SW18 1HR

Office hours: Monday to Friday 8.30am to 5.30pm 
Reception hours: 9am to 4.30pm

Postal address:

Housing and Regeneration Services
Wandsworth Council
Town Hall
Wandsworth High Street
London
SW18 2PU

Visitor and postal address:

Housing and Regeneration Services
Western Area Housing Office
Roehampton Parish Hall
Alton Road
London
SW15 4LG

Office hours: Monday to Friday 8.30am to 5.30pm 
Reception hours: 9am to 4.30pm

Support services

Telephone numbers:

• Door entry defects: 020 8871 6875
• Lift defects: 020 8871 7042

Heating and hot water

If you live in a Wandsworth Council block with a centralised heating and hot water system and pay heating and hot water charges, defects should be reported to the contractor Smith & Byford.

• Email: wandsworth.gas@smithandbyford.com
• Telephone: 020 8722 3431 or 0808 196 1791

If you are a Wandsworth Council tenant and have a heating system with a boiler in your property and live in Battersea, Wandsworth or Earlsfield, heating and hot water defects should be reported to the contractor PH Jones.

• Email: wbcrepairs@phjones.com
• Telephone: 020 3657 0304 or 0333 004 2333 or 0800 0234 069

If you are a Wandsworth Council tenant and have a heating system with a boiler in your property and live in Putney, Roehampton or Tooting, heating and hot water defects should be reported to the contractor T. Brown.

• Email repairs@tbrown.com
• Telephone: 080 0977 8472 or 020 8786 1244

If you are unsure you can find out your gas contractor by calling 020 8871 6875.

Estate services

Housing emergencies and noise nuisance (24 hour)

• Telephone: 020 8871 8999

Leasehold services

• Email: hlandp@wandsworth.gov.uk
• Telephone 020 8871 7046

Other housing management services

• Illegal lettings hotline: 020 8871 6556

Supported housing services

This includes sheltered accommodation, tenancy support and community development.

• Email: shsbusinesssupport@wandsworth.gov.uk
• Telephone: 020 8871 8369 or 020 8871 5388 (Monday to Friday, 9am to 5pm)

Resident management organisations

Housing department structure

View our Housing department structure chart.