Gas safety in your council home

If you smell gas or suspect a leak turn off the gas at the mains supply immediately. Contact the Gas Emergency National Grid 0800 111 999 if you:

  • Smell gas
  • Have a gas leak
  • Suspect carbon monoxide

Or call the Joint Control Centre on 020 8871 8999.

Call from a landline where possible or using a mobile away from the leak. Do not continue to use your mobile once this has been reported.

Gas inspection: tenants

We have a legal duty to inspect and maintain all gas appliances that we own. We must carry out a gas safety inspection every year, where you have a council installed gas-fired heating or hot-water system. 

Access

You must let council contractors into your property so they can carry out inspections. If they are refused access, we may seek a court injunction to carry out the inspection.

Installing your own appliances

Before installing a gas appliance, you must obtain written permission. Appliances like gas cookers must be installed by a Gas Safe registered contractor. It is your responsibility to maintain them in accordance with the manufacturer's instructions.

You cannot install your own gas-fired heating or hot water system.

Leaseholders

Gas servicing

You are responsible for your heating and hot water appliances. You should have your gas appliances serviced every year by a Gas Safe registered contractor. 

Subletting

By law, if you sublet your property, you must arrange for gas appliances to be properly maintained and inspected each year by a registered Gas Safe contractor. Failure to observe this requirement may make you liable for prosecution.

You must:

  • Produce proof of this annual inspection and service if requested by us.
  • Provide a copy of the certificate for your tenants.

Reporting faults

You should report any faults and defects to the contractor who is required to respond within 24 hours.

If you live in a Wandsworth Council block with a centralised heating and hot water system and pay heating and hot water charges, defects should be reported to the contractor Smith & Byford.

If you are a Wandsworth Council  tenant and have a  heating system with a boiler in your property and live in Battersea, Wandsworth or Earlsfield, heating and hot water defects should be reported to the contractor PH Jones.

If you are a Wandsworth Council  tenant and have a heating system with a boiler in your property and live in Putney, Roehampton or Tooting, heating and hot water defects should be reported to the contractor T. Brown.

To find out your gas contractor contact your area team.

Up to Safety in the home

Updated: 23/08/2024