Tenancy housing service standards
What you can expect from us - proposed standards.
We will:
- Assess fully completed housing applications and let applicants know the outcome in writing, including details on how to request a review of the decision.
- Offer practical assistance with making an online application for housing where requested or where appropriate.
- Maintain a reception and appointments service to deal with housing advice and options enquiries.
- Provide and explain the importance of your tenancy conditions and offer options for translation in the format that meets your needs.
- Provide at sign-up, information and advice to new tenants with paying rent and any additional advice on claiming benefits (where applicable).
- Provide new tenants information on home safety and landlord and tenant responsibilities in keeping the home and block safe.
- Visit new tenants in their new home within 28 calendar days of the start of the tenancy, reminding them of their roles and responsibilities.
- Offer tenancy support, arrears and budgeting advice through our in-house Tenancy Support Service and Financial Inclusion Team to residents at risk of losing their tenancy.
- Make contact with the tenant within 48 hours when a referral to the Tenancy Support Service is made.
- Develop a tailored support and independence plan together with the tenant within 8 weeks of moving in to sheltered housing.
- Offer appropriate advice and housing options for those effected by domestic abuse and serious crime, which may include the Stay Put Stay Safe Scheme.
- Increase take-up of house purchase grants to enable residents to buy a property on the open market.
- Review annually and set a challenging target for letting empty properties, which we will report through our key performance indicators.
- Deliver the 1,000 Wandsworth Homes for All Programme to help meet local resident housing demands.