Neighbourhood and community housing service standards

What you can expect from us - proposed standards.

We will:

• Operate the Joint Control Centre (JCC) 24-hour emergency service, seven days a week, 365 days a year.
• Respond to emergency Joint Control Centre calls that require the attendance of an officer within 30 minutes.
• Report on the percentage of follow up actions completed in 5 days after a noise complaint has been received.
• Provide a recorded information message for major incidents, for example, where there is large scale electrical failure in an area.
• Remove graffiti within our published target times and review these targets annually.
• Keep you informed about the progress of your anti-social behaviour report and the outcome of your case.
• Consider the full range of anti-social behaviour remedies and tools available. In the most serious cases this could result in a tenant (or leaseholder) losing their home.
• Carry out personal risk assessments for domestic abuse and serious anti-social behaviour.
• Tell you how we will work with our local partners such as the Safer Neighbourhood teams and make residents aware of their roles and responsibilities through customer information, estate notices and signage and resident publicity.
• Work with our residents and cleaning contractors to ensure blocks and estates meet the recognised Housemark Caretaking and Cleaning benchmarking standard.