How we deal with the noise caused by intruder alarms

Car and intruder alarms are particularly intrusive, and we aim to deal with them as quickly as possible. In the case of car alarms we try to find the owner, but failing that we serve a notice and arrange for a contractor to disable the alarm. For intruder alarms we also serve a notice, but before we can enter the premises to disable the alarm we must obtain a magistrates' warrant, and this adds to the time taken to deal with the problem.

Alarm key holder service

If you have an alarm installed, you can supply your keyholder details to us.

If we get a complaint about your alarm sounding, keyholders can be contacted and the alarm silenced. If we are unable to contact keyholders, Notices may be served as detailed above, and you could be charged for the expenses incurred in disabling the alarm.

The form may be used as an alternative to the form supplied by your security company.

Report alarms nuisance

If you wish to report alarms nuisance you can:

Please do not report a nuisance using this telephone number or online form if you live on a council housing estate, as there is separate guidance for this.

We will investigate all complaints no matter when they are received or the time of day they relate to and officers will be on duty during the following times:

  • Monday to Friday: 9am to 5pm

With the additional evening and weekend operating hours of:

  • Thursday: 7pm to 2am
  • Friday: 8pm to 3am
  • Saturday: 1pm to 3am
  • Sunday: 9am to 4pm and 7pm to 2am

Reports made outside of these hours will be logged and responded to when officers are available to do so.

Up to How we deal with noise

Updated: 02/01/2024