Contact a service
Services can be accessed directly through the helpline numbers listed below.
Customer Centre
The Customer Services team deal with the following services. They are available from 9am to 5pm, Monday to Friday, except for bank holidays. Calls outside of these hours will be dealt with by our out of hours service.
Adult social care
Helpline: 020 8871 7707
Business rates
Helpline: 020 8871 6454 (Monday to Friday from 10am to 4pm and Thursday from 9am to 12pm)
Children's services
Helpline: 020 8871 7899
Council Tax and Housing Benefit
Web chat is available for Council Tax services from Monday to Friday, 9am to 5pm.
Helpline: 020 8871 8081
Environmental Health
Helpline: 020 8871 6127
Housing and homelessness
Helpline: 020 8871 6161
Parking and streets
Helpline: 020 8871 8871
Web chat is available for Parking services from Monday to Friday, 9am to 5pm.
Planning and Building Control
Helpline: 020 8871 7620
Registration services and voting
Helpline: 020 8871 6120
Web chat is available for Voting services from Monday to Friday, 9am to 5pm.
Rubbish and recycling
Helpline: 020 8871 8558
Main switchboard
Helpline: 020 8871 6000
Other Council services
Enquiries for the following services are not handled by the Contact Centre. These services can be accessed directly using the helpline numbers listed below.
- Fraud - 020 8871 8383